Cresta

Overview

Cresta is a powerful generative AI platform tailored for contact centers, combining the best of AI and human interaction to transform conversations and workflows. It delivers exceptional customer experiences while driving revenue growth and reducing operating costs. With real-time generative AI tools such as Conversation Intelligence and Agent Assist, Cresta empowers agents to master every conversation, ensuring precision and impactful guidance.

Cresta stands out with its enterprise-grade AI platform specifically built for contact centers, integrating seamlessly with existing environments. By offering solutions like Virtual Agent and Knowledge Assist, Cresta cuts operational costs and enhances customer satisfaction. Trusted by industry leaders like CarMax and Snap Finance, Cresta consistently delivers proven results, evidenced by a 3x increase in deflection rate and a 46 percent rise in save rate. With strong endorsements from customers and robust privacy settings geared for Fortune 500 companies, Cresta is engineered to turn contact center challenges into a competitive advantage.