Convin

Overview

Convin is an AI-driven platform designed to revolutionize contact center operations through conversation intelligence. By recording, transcribing, and analyzing customer interactions, Convin provides actionable insights that enhance customer experience and optimize contact center performance. The platform features AI-driven QA, real-time agent assist, and automated coaching, enabling businesses to monitor call quality, understand customer behavior, and increase operational efficiency.

Convin sets itself apart with its comprehensive AI-powered tools that handle everything from real-time agent assistance to post-conversation quality analysis. It offers unparalleled insights through its customized LLM models, making omnichannel interactions more effective and incisive. Trusted by industry leaders and backed by robust AI technology, Convin allows businesses to boost sales conversions, improve CSAT scores by 27%, ensure 100% compliance, and enhance debt collection rates. With Convin, contact centers can turn every conversation into an opportunity for growth, crucially impacting business performance and customer satisfaction.